At aimail24.com, we are committed to providing excellent IT and Web Technology support services to our US-based customers. This Refund Policy outlines the clear process and conditions for reimbursement requests to ensure full transparency.
1. General Refund Eligibility
Refunds will be considered for the specific, paid technical support services provided by aimail24.com in the following situations:
Service Non-Delivery: A payment was made for a specific technical service that was verifiably not delivered or fully performed by our team.
Unresolved Issue: We were unable to fix the specific, documented technical issue for which the service was purchased.
Misrepresentation: The services provided were inadequately explained or the scope of the service was misrepresented to the customer prior to payment.
2. Timeframe for Refund Requests
Requests for refunds must be submitted within 15 days from the date the specific paid service was concluded. Requests received after this 15-day period may be denied.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
Contact our customer service department via email at info@aimail24.com (or your designated customer support email).
Clearly state the date of service, the amount paid, and provide a detailed explanation of the reason for your refund request.
Include any relevant documentation, such as service receipts or communication logs.
4. Refund Process
Assessment: Once we receive your request, our management team will assess the claim for eligibility by reviewing service logs and recorded communications.
Approval & Processing: If approved, refunds will be processed using the original payment method used for the transaction. Funds are typically credited within 7 to 10 business days, depending on your bank or credit card provider.
Denial: If your request is denied, aimail24.com will provide a detailed written explanation referencing the applicable section of our Terms and Conditions.
5. Non-refundable Services
Please note that certain services and products offered by aimail24.com are not eligible for refunds. These include, but are not limited to:
Digital Products: Downloadable software, digital products, or pre-configured files purchased separately from a direct support session.
Subsequent Services: Services provided after a refund request has already been processed or finalized.
Policy Violation: Services terminated due to a violation of our Terms and Conditions, including abusive behavior or fraudulent payment attempts.
Change of Mind: Requests based solely on a change of mind or a decision to switch to official vendor support after the issue has been successfully resolved by our team.